All of our mattress sets come with a 10 year non-prorated warranty except for our Camelot model which has a five year warranty on sets. Please fill out form below to register your purchase. Thank you. We will never sell or share your contact information.
Jordan Limited 10 Year Non-prorated Warranty
Your warranty protects you from the day you purchase your sleep set and is not prorated. The warranty covers manufacturing defects in workmanship and material (excluding covers). If you observe a defect, please contact the retail location where you purchased your mattress set. If the retailer cannot be contacted, please write directly to Jordan Brothers Bedding, Inc., 4735 Malvern Ave., Hot Springs, AR 71901. Please provide proof and date of purchase and be the original purchasing consumer. Your Jordan mattress and/ or foundation will be repaired or replaced (at our option) exclusive of transportation costs to our manufacturing location.
This warranty is only valid for Jordan mattresses purchased from authorized dealers. Warranty only applies to original consumer and all claims must be accompanied by original store receipt, or other proof of purchase.
All other claims including incidental or consequential damages are precluded. If identical materials are not available at the time of warranty claim, the manufacturer reserves the right to substitute materials of equal quality. This warranty does not cover mattresses that are soiled or are subjected to misuse by consumer.
Any and all implied warranties on this product shall not exceed in duration the term of this Jordan Limited 10 Year Non-prorated Warranty. This Jordan Limited Warranty begins on the day you purchase your sleep set. If your sleep set is repaired or replaced, this limited warranty will not be renewed or extended. Jordan Bedding does not warranty that this product is suitable for any person’s medical condition. Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations or how long an implied warranty lasts, so the above limitation or exclusion may not apply. This warranty gives you specific legal rights and you may have other rights which vary from state to state. Jordan Bedding does not authorize any persons to create for it any other obligation or liability in connection with this warranty.
This warranty does not apply to products used in hotels, motels, or institutional facilities.
Important Jordan Bedding Warranty Information
The Jordan Bedding Warranty covers only the following items during normal wear:
Wires that are loose, broken or protrude through fabric
Sagging, if the mattress has been continuously supported by a matching foundation and used with an appropriate frame and center support. Frame must have at least 5 legs or a rigid center support with at least 5 hardwood cross slats for queen and king sets. A rigid center support is equal to a support that extends from the frame to the ground.
Body impressions greater than 1 ½”
Broken or loose support elements.
Sagging, but only when continuously supported as noted above.
The Jordan Bedding Warranty does not cover items such as, but not limited to:
Bedding sold “as is”
Change of Price on Mattress after purchase
Bent border rods due to moving or bending the sleep set.
Fabric stains, soiling or burning
Replacement of another piece in a sleep set unless it is also defective
Body impressions less than 1 ½”
Damage of the mattress or foundation due to abuse.
Mattress damage due to an inappropriate foundation. Your new Jordan mattress is engineered as a system so that it is more resistant to open flames. Jordan Bedding WILL NOT warrant your bed set and your bed set’s open flame resistance may be seriously impaired if a non matching mattress and foundation are used together.
Tips on caring for your new Jordan Mattress
Jordan Mattress Do’s:
If you have purchased a single sided mattress, we recommend that you rotate your mattress occasionally which will increase its comfort life and longevity. If your mattress is two sided, flipping it completely over occasionally will also extend its comfort and durability.
Do use an appropriate frame and center support on queen and king size sets to ensure warranty requirements.
Do let your new sleep set “air” and dispose of all plastic packaging as soon as possible.
Do keep your bedding clean and use a mattress pad, especially if children use the bed.
Do purchase Jordan Mattresses with the matching foundation to provide proper support.
Do carry your mattress upright (flat on its side) and avoid sliding or dragging. It is easier to handle and less likely to damage the mattress.
Jordan Mattress Don’ts:
DON’T expose to fire or place near open flame. Although this mattress meets federal flammability standards, it is not flame or fireproof and can ignite and/or burn if exposed to fire or open flame. When ignited, some bedding materials can burn and emit smoke and hazardous gases.
Don’t misplace proof of purchase information.
Don’t bend your mattress under any circumstances. This will damage the innerspring unit and void the warranty.
Don’t let anyone stand or jump on your mattress. It was not built for that kind of weight concentration or abuse.
Don’t allow your mattress to get wet.
Don’t place a board between your mattress and foundation.
Don’t remove the law tag label at the end of your mattress as it is helpful in identifying date of manufacturing and warranty information.
Don’t use dry cleaning fluid of any type on your mattress as the chemicals may damage some the construction materials.